Do you need help?
Frequently Asked Questions
Product
S Ø 70 cm
Ideal for minis such as:
Pomeranian, Chihuahua, Maltipoo, Havanese, Yorkshire Terrier, Papillon, Miniature Dachshund, Toy Poodle.
or up to a back length of 30 cm (collar to base of tail)
M Ø 90 cm
Perfect for:
French Bulldog, Jack Russell Terrier, Pug, Cavalier King Charles, Cockapoo, Miniature Poodle, Dachshund.
or up to a back length of 31-40 cm (collar to base of tail)
L Ø 100 cm
The choice for:
Australian Shepherd, Border Collie, Beagle, Mini-Labradoodle, Cocker Spaniel, Whippet, Schnauzer.
or up to a back length of 41-50 cm (collar to base of tail)
XL Ø 110 cm
Spacious comfort for:
Golden Retriever, Labrador, Labradoodle, Goldendoodle, Dalmatian, Vizsla, Weimaraner.
or up to a back length of 51-60 cm (collar to base of tail)
XXL Ø 125 cm
A paradise for:
Rhodesian Ridgeback, Bernese Mountain Dog, German Shepherd, Greyhound, Leonberger, Newfoundland, Great Dane.
or from a back length of 61 cm (collar to base of tail)
Yes, of course. The concealed 360° zipper makes it easy to care for. This allows the cover to be removed and washed very easily.
The Hyggebed cover is washable at 30°C with standard detergent. Please do not use fabric softener.
For perfect cleaning, we recommend using a laundry sanitizer (e.g., Sagrotan).
The cover is tumble dryer safe and can be dried at a low temperature.
CARE INSTRUCTIONS FOR THE INNER CORE
The Hyggebed® inner core consists of an outer ring and an inner cushion. The cushion is also washable at 30 °C and suitable for the tumble dryer. Since the ring of our orthopedic dog bed (especially in sizes XL and XXL) is very voluminous, it will most likely not fit in your standard household washing machine. If you need to clean the core, we recommend using a wet vacuum cleaner. To protect the Hyggebed inner core as best as possible from moisture, we have developed our Hyggecare mattress protector.
We only use the best fabrics that are durable, long-lasting, washable and easy to care for. This makes the Hyggebed® a true cuddly dream for your dog and offers maximum comfort.
The cover is made of 100% super-premium polyester. The inner cover is made of special fabric with 50% polyester and 50% cotton.
TESTED FOR HARMFUL SUBSTANCES:
The Hyggebed is certified from fabric to filling according to OEKO-TEX® Standard 100.
Yes. With our replacement covers, you can offer your darling a new sleeping place in no time at all, and a cozy place to sleep even while the original is being cleaned in the washing machine.
They are also perfect for all Hyggebed lovers who enjoy variety and want to give their home a new look.
With its summer and winter sides, you can give your darling a new resting place and your interior a new look in no time at all. The Hyggebed comes with an ultra-soft long-pile side and an equally soft short-pile side.
This way, you can use the pleasantly cool short-pile side in summer and the cozy warm long-pile side in winter. To do this, simply turn the Hyggebed over.
Oh yes. The Hyggebed is ideal especially for our older dogs.
Orthopedic Filling:
Our newly developed exclusive Hygge-Fill® technology combines thousands of ultra-soft visco flakes with innovative PUR air-cell sticks and 3D climate fiber for maximum body regeneration during sleep and rest phases.
The filling reacts flexibly to your dog's weight. It noticeably relieves the spine, hips, and joints - ideal for supporting dogs with osteoarthritis, spondylosis, or HD/ED, or for preventing calluses.
Only at Hyggebed: You won't find this specially developed orthopedic filling in any other dog bed on the market.
The filling is pressure-distributing, breathable, and allergen-neutral. Its orthopedic effect adapts precisely to your dog's body contour - for an incomparably relaxed lying experience and noticeable relief for the spine and joints.
Hygge-Fill® 2.0 is absolutely silent - giving your dog a deep, peaceful sleep like on cloud nine
Absolutely! For our older dogs, we have developed the durable incontinence and mite protection Hyggecare. The material is also used in human intensive care.
This reliably protects the orthopedic inner cushion of the Hyggebed from wetness and moisture. Especially our older darlings do not have to do without the orthopedic comfort of the Hyggebed.
In addition, Hyggecare protection is bacteria and virus-proof and thus offers comprehensive protection for dogs with allergies (for example, with a dust mite allergy).
Order
You can choose one of the following payment options:
Bank transfer, PayPal, Klarna, purchase on account with Klarna, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, iDeal or gift voucher.
Yes. As soon as your payment is received by us, you will automatically receive an order confirmation via email.
Once your Hyggebed leaves our factory, we will send you another message with all the shipping details. You can conveniently track your delivery to your home at any time using the link provided.
You will also receive your invoice at the email address we have on file as soon as your order leaves our factory. Please also check your spam folder if you do not find a message from us.
Should you not receive an email contrary to expectations, please feel free to contact us at hallo@hyggebed.de – we will be happy to assist you.
If you have not received an order or shipping confirmation, please first check your spam folder.
Also, make sure your inbox is not full – otherwise, our emails cannot reach you.
If you accidentally provided an incorrect email address or if the confirmation cannot be found despite correct entry, please feel free to contact us directly at hallo@hyggebed.de. We will make sure you receive all the information.
Yes, this is possible – as long as your order has not yet left our manufactory.
To do this, please contact our customer service as soon as possible and let us know your change requests. We will then work with you to see how we can adapt your order.
Yes, as long as your order has not yet left our warehouse. Simply contact our customer service – we will take care of the cancellation.
No, you do not need to create an account to place an order with us.
You can complete the order process conveniently as a guest. Please ensure that your details are correct during checkout so that your order arrives smoothly.
Please contact our customer service directly. We will then try to change your order in time.
Oh no, that shouldn't happen, of course!
Please contact our customer service directly and let us know which parts of your order are missing. We will make sure that everything is delivered to you as quickly as possible.
No problem, we're here for you!
For any questions or issues regarding your order, please contact our customer service. We will help you quickly and easily to ensure everything is resolved to your satisfaction.
Voucher
Yes, of course. Whether for a birthday, as a small thank you, or simply as a loving gesture – the Hygge-Voucher is guaranteed to bring joy.
It is also popular as a down payment for a Hyggebed, giving dog owners a very special shopping experience.
The voucher can be redeemed in the Hyggebed online shop. Your favorite dog person can choose exactly what suits them and their four-legged friend from a variety of products.
The voucher will be conveniently sent to you by email. You can print it at home, fold it once, and give it as a gift – completely free of shipping costs.
Alternatively, it can be sent directly by email to the person of your choice – even postdated, so you won't forget a birthday, for example.
Delivery
Since we individually craft every single bed for you in our manufactory with great love and genuine handiwork, the delivery time is approximately 3-4 weeks ❤️. Every seam must be perfect – because only then can we guarantee the special quality that creates the true Hygge feeling.
Good to know: Did you also order matching accessories with your HYGGEBED?
To protect the environment and avoid unnecessary packaging waste, we include the accessories directly with your bed. So everything will arrive together in one cozy package.
Did you only order hyggelig accessories (like cuddly pillows or blankets)?
In this case, we are a bit faster, and your accessories will leave our manufactory within 3–5 business days to make their way to you.
Every Hyggebed ships free of charge – to the UK, Germany, Austria, Switzerland, the Netherlands, Belgium and Luxembourg.
For accessories ordered on their own, a small shipping fee applies; from a certain order value they ship free as well. You will see the exact amount for your country at checkout.
All shipping information can be found here
Please note for deliveries to the UK and Switzerland:
For orders outside the EU, customs duties, taxes or fees may apply that are not included in the total price.
We deliver to the United Kingdom, Germany, Austria, Switzerland, the Netherlands, Belgium and Luxembourg.
Every Hyggebed is delivered to your home by our logistics partner Raben Logistics. Accessories ordered separately are shipped with DHL – always insured and with tracking.
So you can be sure your order arrives quickly and safely.
Once your order has been dispatched, you will receive an email from us.
This email will contain a link that allows you to easily track your delivery right to your doorstep – so you'll always stay updated.
Returns & Exchanges
Yes, of course.
We are convinced: Your dog will love its Hyggebed.
And so that you can get used to it without any rush, we offer you 100 nights of risk-free trial sleep.
Take your time and convince yourselves in your own home that you have found your absolute dream dog bed with the Hyggebed.
If your dog is not convinced after 100 nights: No problem. We will take back the Hyggebed and refund you the full purchase price. Here you will find all information about the 100 nights trial sleep.
You can return hygge accessories to us within 14 days of receipt. Please note that returns are not free and you are responsible for the shipping costs.
Labels attached to the products must not be removed. For used items, we reserve the right to retain part of the refund amount to ensure everything remains fair and transparent.
Our return address is:
Hyggebed by Dogsmopolitan
Warehouse
Rudolfstraße 43
40549 Düsseldorf
Yes, as soon as your return has been received by us, you will, of course, receive a confirmation via email.
This way, you'll always know that everything has arrived and is being processed.
Once we have received your return and the product is in its original condition, you can expect a refund within 14 days.
The credit will be issued via the original payment method. Please note that refunds to other payment methods are unfortunately not possible.
If you have returned multiple items or products in one package, it may happen that the credits are issued at different times. Depending on the chosen payment method, it may also take a while for the payment to appear on your account.